Power Crises: Complain To ECG - Nana Yaa Jantuah Tells Consumers

Communications Director of the Public Utility Regulatory Commission (PURC) has appealed to electricity consumers to convey their grievances to the Electricity Company of Ghana (ECG) centers across the nation. Speaking in an interview with Kwami Sefa Kayi, host of Peace FM's "Kokrokoo", Nana Yaa Jantuah expressed worry over the incessant complaints by Ghanaians which have since yielded no results so far as the current energy crises persist. According to her, consumers should boldly walk up to the nearest ECG centers and file their complaints for immediate rectification of their problems. She explained that arrangements for checking the power cuts in the nation have not seen any major change; however no consumer should be plunged in darkness daily. “If you’re not getting power throughout then you shouldn’t pay the same bills. You see, the point is that [Kwami], we can’t be everywhere at the same time; so the consumers must also complain. If for instance, their lights are not on (when it should be on), they should go to ECG." She further noted that the energy providers will soon open new contact lines for consumers to reach them via phone. This she believed will help the energy providers to quickly address their grievances. “We’re about to put some numbers out from next week onwards that anybody with any problem should call cell phone numbers. Now, we’re using one line. We’ve noticed that it more comfortable for people to call cell (phone) numbers but ECG themselves…they should also put out numbers for people, consumers, to call when they’ve problem.” Nana Yaa Jantuah further discounted claims of her compelling Ghanaians to get used to the frequent blackouts. On Wednesday, March 11, 2015; she was reportedly quoted to have asked Ghanaians to accept the "dum sor" because she has done the same thing. "As long as we ourselves don't accept that we are in a certain situation that is where the problem is. I can hear frustration in your voice but you should accept it [dumsor]. Me I have accepted it." Addressing the issue on Kokrokoo, Nana Yaa Jantuah stressed that her statements were blown out of proportion and that she only meant for consumers to put measures in place to reduce the load on energy providers.

Source: Ameyaw Adu Gyamfi/Peacefmonline/Ghana, email address: ameyawpeacefmonline@gmail.com